Terms of service

Effective Date: 3 June 2026

Last Updated: 3 June 2026

OVERVIEW

This digital storefront is owned and operated by I Heato. Throughout our platform, the expressions "we", "us", and "our" relate exclusively to I Heato. We grant you access to this storefront, encompassing all features, interfaces, data, and utilities housed here, on the condition of your compliance with and acceptance of the terms, regulations, and announcements detailed below.

By exploring our platform or finalising a transaction, you engage with our retail framework (the "Service") and accept liability under these operational parameters ("Terms of Service", "Terms"). These Terms are universally applicable to all visitors, buyers, and account holders navigating this storefront.

Please evaluate these Terms meticulously prior to engaging with our platform. Accessing any element of this site denotes your binding acceptance of these Terms. If you dispute these criteria, you are restricted from utilizing our Services or entering our platform.

SECTION 1 – DIGITAL STOREFRONT ELIGIBILITY

By validating these Terms, you verify that you have reached the legal age of majority within your domestic state or territory of residence, or that you satisfy the age of majority requirements and permit your minor dependants to access this platform under your supervision.

You are strictly prohibited from utilizing our garments or custom prints for unlawful ventures, nor may you violate any legislation active within your local jurisdiction during your use of the Service (including, but not limited to, intellectual property and copyright frameworks).

You must not transmit background malicious scripts, trojans, worms, or software code designed to disrupt our digital architecture.

Any documented breach or circumvention of these Terms will prompt an instantaneous suspension and termination of your access to our Services.

SECTION 2 – OPERATIONAL EXPECTATIONS

We preserve an absolute right to decline service to any party, for any justifiable reason, at any juncture.

You acknowledge that your submitted material (excluding payment and credit card records) may be transmitted without heavy encryption across distinct server networks, which may involve (a) configuration adjustments over multi-layered interfaces; and (b) structural shifts to satisfy technical operational rules of connecting systems. Payment and financial records remain permanently encrypted over all transit networks, managed exclusively by our external secure gateway provider, I Heato.

You agree not to duplicate, replicate, harvest, trade, or exploit any segment of our Service, your utilization of the Service, or direct communication links on our digital storefront without securing our formal, written authorization.

SECTION 3 – ACCOUNT DETAILS & TRANSACTION PRECISION

We reserve the right to decline or reject any purchase request lodged through our system. In our sole discretion, we may cap or cancel acquisition quantities allocated per customer, household, or specific order reference.

These containment caps may encompass orders triggered via the same customer profile, identical financial accounts, or sharing an identical delivery and billing address. If an order adjustment or cancellation occurs, we will attempt to inform you via the email address supplied during checkout.

You commit to providing current, comprehensive, and accurate transactional details and account records for all purchases executed on our platform. You agree to quickly refresh your profile data, including your current email link and payment card specifics, to ensure we can finalize your orders and connect with you efficiently.

For further logistical insights, please evaluate our integrated Returns & Refund Policy and Shipping Policy.

SECTION 4 – PRICING MODIFICATIONS & SERVICE REVISIONS

Product costs displayed on our platform are subject to adjustments without prior notification.

We maintain a fluid right to modify, pause, or phase out our digital Service (or any underlying product collections) without prior warning at any time.

We bear no financial or legal liability toward you or any external third-party for catalog adjustments, price alterations, temporary suspensions, or absolute discontinuation of our retail services.

SECTION 5 – APPAREL & CUSTOM PRINT PRESENTATION

We strive to depict the true colourways, textures, and dimensions of our bespoke and standard garments with maximum fidelity. However, because computer monitors and mobile displays project colours differently, we cannot guarantee your screen's visual output will match the physical garment perfectly.

While we aim for precision, we do not claim that product measurements or descriptions are entirely error-free. Under the Australian Consumer Law (ACL), if an item fails to reasonably match its description, you retain distinct statutory rights as detailed in Section 11 and our  Returns & Refund Policy.

We reserve the right to limit the distribution of our custom prints or standard apparel lines to specific individuals, geographical territories, or jurisdictions on a case-by-case basis. We may also limit the purchase volumes of any item offered on our store.

For custom-printed apparel orders, please consult our dedicated operational guidelines regarding design files, print resolution parameters, and initial cancellation windows.

SECTION 6 – EXTERNAL PLATFORM LINKS

Certain garments, assets, and features distributed through our storefront may feature components sourced from third-party networks.

Outbound pathways embedded on our site may route you to external digital environments completely unassociated with our firm. We bear no liability for evaluating the precision, safety, or compliance of third-party platforms, nor do we validate or assume ownership over external digital materials or commercial systems.

We are not responsible for any damage or transactional issues arising from your use of resources, digital tools, or merchandise purchased through external links. Please assess the specific rules and consumer compliance models of third parties before engaging in a transaction.

SECTION 7 – USER SUBMISSIONS & INTERACTIVE FEEDBACK

If you submit specific creative assets (such as design files for custom printing) or forward design ideas, suggestions, structural inputs, or feedback online, by email, or by post (collectively termed 'comments'), you grant us an unrestricted right to format, replicate, publish, and translate these submissions across digital media. We are under no structural obligation to:

  1. Preserve your commentary in absolute confidence (excluding personal identity details wrapped by our Privacy Policy);

  2. Offer financial remuneration for your inputs; or

  3. Deliver an individual written response.

We may monitor, adjust, or remove uploads that we determine violate intellectual property rights, feature offensive material, or breach these Terms. You verify that your submissions do not infringe on third-party trademarks, copyrights, or individual privacy boundaries.

SECTION 8 – COMPLIANCE WITH THE AUSTRALIAN CONSUMER LAW (ACL)

Nothing within these Terms of Service operates to exclude, restrict, or modify any statutory consumer guarantees, rights, or remedies made available to you under the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law (ACL).

For major failures with our service or garments, you are entitled to:

  • Cancel your service contract with us; and

  • Claim a refund for the unused portion, or compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.

SECTION 9 – PROHIBITED ACTIVITIES

Beyond basic transactional boundaries detailed in these Terms, you are banned from deploying our storefront structure or its graphics:

  1. For any unlawful purpose or to encourage criminal acts;

  2. To breach local, state, federal, or international rules, statutes, and ordinances;

  3. To violate our proprietary design rights or harvest intellectual property belonging to others;

  4. To harass, abuse, demean, defame, slander, or discriminate based on gender, sexual orientation, faith, race, age, national origin, or structural disability;

  5. To feed our database with deceptive, inaccurate, or intentionally false information;

  6. To harvest data coordinates or track the personal information of other buyers;

  7. To distribute spam, phish, scrape, crawl, or run automated background indexing tools on our server.

We preserve an absolute right to block your active profile and terminate your use of our platform for engaging in any restricted activities.

SECTION 10 – LIMITATION OF LIABILITY

Our liability is strictly bounded by the rules of the Australian Consumer Law. Outside of mandatory consumer guarantees, we do not promise that your access to our digital store will remain completely uninterrupted, entirely secure, or error-free. You accept that your navigation of our platform occurs at your independent risk.

Except as explicitly outlined through our consumer protections, our garments and customized prints are supplied on an "as available" and "as is" framework for your utility. In no scenario shall I Heato, our directors, managers, staff, or fulfilment affiliates be liable for direct or indirect losses, asset damages, or lost financial margins stemming from your use of our products, unless directly caused by our breach of statutory consumer guarantees or negligence.

SECTION 11 – SUBSCRIPTION & AUTOMATIC RENEWAL DISCLAIMER

We do not currently offer automated subscriptions or recurring renewal service tiers. If subscription lines are deployed in the future:

  • Explicit notification regarding transactional frequencies and recurring pricing structures will be clear at checkout.

  • Affirmative, distinct consent will be verified prior to billing.

  • Transparent online cancellation pathways will be implemented to match the enrollment process.

SECTION 12 – ETHICAL INTERFACE DESIGN & PRIVACY PARITY

We actively reject "dark patterns" or manipulative user interface layouts. Our site pathways guarantee that:

  • Opt-out preferences are balanced with equal visual clarity alongside opt-in options.

  • Technical cookie tracking adjustments honor automated privacy identifiers, including Global Privacy Control (GPC) tracking signals.

  • All data processing methods are governed directly by our integrated Privacy Policy, which mirrors Australian privacy protections.

SECTION 13 – SEVERABILITY & CONTRACT INTEGRITY

If any subsection of these Terms is determined to be unlawful, invalid, or unenforceable by an Australian court of competent jurisdiction, the remaining components shall continue to exercise full operational force. The un-enforceable segment will be seamlessly severed without diminishing the legal validity of the remaining provisions.

The failure of our team to enforce a specific right or operational provision does not denote a waiver of that legal right. These Terms, paired with our operational policies (Privacy, Shipping, and Returns), formulate the complete binding agreement governing your custom apparel purchases.

SECTION 14 – JURISDICTION & GOVERNING LAW

These Terms of Service, along with any transactional agreements whereby we supply apparel or custom printing services to you, are governed exclusively by and interpreted under the laws of Australia. Any legal disputes arising from these Terms shall be subject to the non-exclusive jurisdiction of the courts operating within Australia.

SECTION 15 – CONTACT DETAILS

Inquiries regarding our Terms of Service should be directed to our administration team at:

  • Digital Storefront: I Heato

  • Inquiry Email: support@iheato.com

  • Direct Line: https://www.iheato.com/

  • Corporate Entity: Shangrao Hewu Garments Co., Ltd.

  • Business Registration No: 91361124MAK8PDEE6Q

  • Physical Address:
    Yanshan County, Shangrao City
    Jiangxi Province, 334500
    China

  • Operational Hours: Monday through Friday, 9:00 AM – 5:00 PM (AEST / GMT+10:00)