Terms of service

Effective Date: 3 June 2026
Last Updated: 20 July 2026

OVERVIEW

This digital storefront is owned and operated by I Heato. Throughout our platform, the expressions "we", "us", and "our" relate to I Heato. We grant you access to this storefront, encompassing all features, interfaces, data, and utilities, on the condition of your compliance with and acceptance of the terms detailed below.

By exploring our platform or finalising a transaction, you engage with our retail framework (the "Service") and accept these operational parameters ("Terms of Service", "Terms"). These Terms apply to all visitors, buyers, and account holders.

Please review these Terms prior to engaging with our platform. Accessing any element of this site denotes your acceptance of these Terms. If you dispute these criteria, you are restricted from utilizing our Services.

SECTION 1 – DIGITAL STOREFRONT ELIGIBILITY

By validating these Terms, you verify that you have reached the legal age of majority within your state or territory of residence, or that you permit your minor dependants to access this platform under your supervision.

You are prohibited from utilizing our garments or custom prints for unlawful ventures, nor may you violate any legislation within your local jurisdiction during your use of the Service (including intellectual property and copyright frameworks).

You must not transmit malicious scripts, trojans, worms, or software code designed to disrupt our digital architecture.

Any documented breach of these Terms will prompt a suspension and termination of your access to our Services.

SECTION 2 – OPERATIONAL EXPECTATIONS

We reserve the right to decline service to any party for justifiable reasons at any time.

You acknowledge that your submitted material (excluding payment and credit card records) may be transmitted across distinct server networks, which may involve configuration adjustments and structural shifts to satisfy technical operational rules. Payment and financial records remain encrypted over transit networks, managed by our external secure gateway providers.

You agree not to duplicate, replicate, harvest, trade, or exploit any segment of our Service without securing our formal written authorization.

SECTION 3 – ACCOUNT DETAILS, TRANSACTION PRECISION & ORDER CANCELLATION

We reserve the right to decline or reject any purchase request lodged through our system. We may cap or cancel acquisition quantities allocated per customer, household, or specific order reference.

These caps may encompass orders triggered via the same customer profile, identical financial accounts, or sharing an identical delivery and billing address. If an order adjustment or cancellation occurs, we will attempt to inform you via the email address supplied during checkout.

You commit to providing current, comprehensive, and accurate transactional details and account records for all purchases executed on our platform. You agree to update your profile data, including your current email and payment card specifics, to support us in finalizing your orders and connecting with you efficiently.

Order Cancellation Guidelines:
  • Custom Apparel: Once an order for custom or bespoke items is placed, it cannot be cancelled or modified, as production begins promptly to support timely delivery.
  • Ready-to-Wear (Non-Custom) Items: Cancellation requests can be accommodated before shipment. Once an item has been dispatched, we are unable to process cancellation requests. To request cancellation, please contact support@iheato.com promptly.

For further logistical insights, please review our Returns & Refund Policy and Shipping Policy.

SECTION 4 – PRICING MODIFICATIONS, SHIPPING & SERVICE REVISIONS

Product costs displayed on our platform are subject to adjustments without prior notification.

We maintain the right to modify, pause, or phase out our digital Service (or any underlying product collections) without prior warning at any time.

We bear no financial or legal liability toward you or any external third-party for catalog adjustments, price alterations, temporary suspensions, or discontinuation of our retail services.

Pricing, Customs & Shipping Guidelines:
  • All product prices displayed on our website are in Australian Dollars (AUD) and include applicable customs duties and import taxes, supporting a transparent pricing structure with no hidden fees upon delivery.
  • Standard shipping fees are calculated and finalised at checkout.
  • Free Shipping: Orders totalling $59 AUD or more (calculated after promotional codes or discounts are applied).
  • Standard Shipping: $7 AUD (for orders under $59 AUD).

SECTION 5 – APPAREL, CUSTOM PRINT PRESENTATION & DELIVERY TIMEFRAMES

We strive to depict the colourways, textures, and dimensions of our bespoke and standard garments with industry-standard representations. However, because computer monitors and mobile displays project colours differently, we cannot guarantee your screen's visual output will match the physical garment.

While we aim for precision, we do not claim that product measurements or descriptions are error-free. Under the Australian Consumer Law (ACL), if an item fails to reasonably match its description, you retain statutory rights as detailed in our Returns & Refund Policy.

We reserve the right to limit the distribution of our custom prints or standard apparel lines to specific individuals, geographical territories, or jurisdictions. We may also limit the purchase volumes of any item offered on our store.

Estimated Delivery Timeframes:
Stage
Timeframe
Details
Manufacturing & Handling
3–7 Business Days
Time to prepare and process your order.
Carrier Transit
5–10 Business Days
Shipping time across Australian states and territories.
Total Estimated Delivery
8–17 Business Days
The typical total waiting period.
Additional Notes:
  • This timeframe applies to both custom and ready-to-wear items.
  • Specific designs or complex custom prints may require an additional 1–2 business days for production. We communicate any such processing delays via email.

SECTION 6 – EXTERNAL PLATFORM LINKS

Certain garments, assets, and features distributed through our storefront may feature components sourced from third-party networks.

Outbound pathways embedded on our site may route you to external digital environments unassociated with our firm. We bear no liability for evaluating the precision, safety, or compliance of third-party platforms, nor do we validate or assume ownership over external digital materials.

We are not responsible for any damage or transactional issues arising from your use of resources, digital tools, or merchandise purchased through external links. Please assess the specific rules of third parties before engaging in a transaction.

SECTION 7 – USER SUBMISSIONS & INTERACTIVE FEEDBACK

If you submit specific creative assets (such as design files for custom printing) or forward design ideas, suggestions, or feedback (collectively termed 'comments'), you grant us the right to format, replicate, publish, and translate these submissions across digital media. We are under no obligation to:

  • Preserve your commentary in confidence (excluding personal identity details wrapped by our Privacy Policy);
  • Offer financial remuneration for your inputs; or
  • Deliver an individual written response.

We may monitor, adjust, or remove uploads that we determine violate intellectual property rights, feature offensive material, or breach these Terms. You verify that your submissions do not infringe on third-party trademarks, copyrights, or individual privacy boundaries.

SECTION 8 – RETURNS, REFUNDS & COMPLIANCE WITH THE AUSTRALIAN CONSUMER LAW (ACL)

Returns & Refunds Guidelines:
  • You may request a return within 30 days from the date your order is delivered. Once we receive your returned item and complete an inspection, we process refunds within 14 days.
  • Customer-Initiated Returns: If the return is due to personal preference or a change of mind, the original shipping fees are non-refundable, and customers are responsible for return shipping costs.
  • Our Error or Product Issues: If the return is necessary because of an error on our part (such as a damaged or incorrect item), we will cover the return shipping costs and refund the original shipping fees, or work with you to find a suitable solution.

Statutory Consumer Rights: Nothing within these Terms of Service operates to exclude, restrict, or modify any statutory consumer guarantees, rights, or remedies made available to you under the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law (ACL).

For failures with our service or garments, you are entitled to: Cancel your service contract with us; and Claim a refund for the unused portion, or compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service.

SECTION 9 – PROHIBITED ACTIVITIES

Beyond basic transactional boundaries detailed in these Terms, you are banned from deploying our storefront structure or its graphics:

  • For any unlawful purpose or to encourage criminal acts;
  • To breach any local, state, federal, or international rules, statutes, and ordinances;
  • To violate our proprietary design rights or harvest intellectual property belonging to others;
  • To harass, abuse, demean, defame, slander, or discriminate based on gender, sexual orientation, faith, race, age, national origin, or disability;
  • To feed our database with deceptive, inaccurate, or intentionally false information;
  • To harvest data coordinates or track the personal information of other buyers;
  • To distribute spam, phish, scrape, crawl, or run automated background indexing tools on our server.

We reserve the right to block your active profile and terminate your use of our platform for engaging in any restricted activities.

SECTION 10 – LIMITATION OF LIABILITY

Our liability is bounded by the rules of the Australian Consumer Law. Outside of mandatory consumer guarantees, we do not promise that your access to our digital store will remain uninterrupted, secure, or error-free. You accept that your navigation of our platform occurs at your independent risk.

Except as explicitly outlined through our consumer protections, our garments and customized prints are supplied on an "as available" and "as is" framework. In no scenario shall I Heato, our directors, managers, staff, or fulfilment affiliates be liable for direct or indirect losses, asset damages, or lost financial margins stemming from your use of our products, unless directly caused by our breach of statutory consumer guarantees or negligence.

SECTION 11 – ETHICAL INTERFACE DESIGN & PRIVACY PARITY

We reject manipulative user interface layouts or unfair design practices. Our site pathways support that:

  • Opt-out preferences are balanced with visual clarity alongside opt-in options.
  • Technical cookie tracking adjustments honor automated privacy identifiers, including Global Privacy Control (GPC) tracking signals.
  • All data processing methods are governed directly by our integrated Privacy Policy.

SECTION 12 – SEVERABILITY & CONTRACT INTEGRITY

If any subsection of these Terms is determined to be unlawful, invalid, or unenforceable by an Australian court of competent jurisdiction, the remaining components shall continue to exercise full operational force. The unenforceable segment will be severed without diminishing the legal validity of the remaining provisions.

The failure of our team to enforce a specific right or operational provision does not denote a waiver of that legal right. These Terms, paired with our operational policies (Privacy Policy, Shipping Policy, and Returns & Refund Policy), formulate the binding agreement governing your custom apparel purchases.

SECTION 13 – JURISDICTION & GOVERNING LAW

These Terms of Service, along with any transactional agreements whereby we supply apparel or custom printing services to you, are governed by and interpreted under the laws of Australia. Any legal disputes arising from these Terms shall be subject to the non-exclusive jurisdiction of the courts operating within Australia.

SECTION 14 – CONTACT DETAILS

For any inquiries or concerns regarding these Terms or your order, we kindly ask that you contact us via email at support@iheato.com first. Our team will responds within 1 to 2 business days.

Inquiries regarding our Terms of Service should be directed to our administration team at:

Digital Storefront: I Heato
Phone: +86 193 2474 1360
Inquiry Email: support@iheato.com
Website: www.iheato.com
Company Name: Shangrao Hewu Garments Co., Ltd.
Business Registration No: 91361124MAK8PDEE6Q
Address: Room 411, Building 11, Digital E-commerce Industrial Park, Industrial Zone, Yanshan County, Shangrao City, Jiangxi Province, 334500, China
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM AET — Closed weekends and public holidays

— The I Heato Team