Terms of service

Effective Date: 3 June 2026
Last updated: 30 August 2026

OVERVIEW

This digital storefront is operated by I Heato. Throughout the site, the terms "we", "us" and "our" refer to I Heato. By visiting our site or purchasing from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"). Please read these Terms carefully before accessing our website.

SECTION 1 – ELIGIBILITY & USER CONDUCT

  • By agreeing to these Terms, you represent that you are at least the age of majority in your state or territory of residence, or that you have given consent for your minor dependents to use this site.

  • You may not use our garments or custom prints for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction (including copyright laws).

  • You must not transmit any worms, viruses, or any code of a destructive nature.

  • A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS & DATA TRANSMISSION

  • We reserve the right to refuse service to anyone for any valid reason at any time.

  • You understand that your content (not including credit card information) may be transferred unencrypted over various networks. Payment information is always encrypted during transfer over networks, managed by secure third-party payment gateways.

  • You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission by us.

SECTION 3 – ACCURACY, ORDERS & CANCELLATIONS

  • Order Limitations: We reserve the right to limit or cancel quantities purchased per person, household, or order (including orders placed under the same customer account or credit card).

  • Account Information: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

  • Order Cancellation Guidelines:

    • Custom Apparel: Once an order for custom or bespoke items is placed, it cannot be cancelled or modified, as production begins promptly.

    • Non-Custom Stock: Cancellations are accepted before shipment. Once dispatched, self-service cancellation is disabled. Please contact support@iheato.com immediately to request assistance. Note that we can only attempt to intercept the shipment within a limited time window post-dispatch, and successful cancellation of the transit is not guaranteed.

SECTION 4 – PRICING, SHIPPING & RETURNS

  • All prices on our website are displayed in Australian Dollars (AUD) and include applicable customs duties and import taxes. Prices are subject to change without notice.

  • Shipping Rates & Coverage: For detailed information regarding our shipping fees, delivery coverage, and promotional free shipping eligibility, please strictly refer to our [Shipping Policy].

  • Please strictly refer to our [Returns & Refund Policy] page regarding eligibility, timeframes, and any applicable shipping costs for returns and exchanges.

SECTION 5 – PRODUCTS, CUSTOM PRINTS & DELIVERIES

  • Visual Representation: We make every effort to display as accurately as possible the colors and images of our products. However, we cannot guarantee that your device display of any color will be accurate.

  • Descriptions: We do not warrant that product descriptions or measurements are error-free. Under the Australian Consumer Law (ACL), if a product fails to match its description, you retain statutory rights detailed in our [Returns & Refund Policy].

  • Delivery Schedules: Manufacturing, processing, and transit timeframes represent estimated ranges. For current delivery schedules, please refer to our [Shipping Policy].

SECTION 6 – THIRD-PARTY LINKS & TOOLS

  • Certain content, products, and services available via our Service may include materials from third parties.

  • Third-party links on this site may direct you to external websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party platforms, nor for any harm or damages related to the purchase or use of goods or services made in connection with any third-party websites.

SECTION 7 – USER SUBMISSIONS & INTELLECTUAL PROPERTY

  • If you send specific creative submissions (e.g., artwork uploaded for custom printing) or feedback, you grant us the right to edit, copy, publish, and translate these materials.

  • You represent and warrant that your uploaded designs do not infringe on any third-party trademarks, copyrights, or privacy rights, and do not contain libelous or unlawful material.

SECTION 8 – STATUTORY CONSUMER RIGHTS (ACL)

  • Specific return procedures are governed by our [Returns & Refund Policy].

  • Australian Consumer Law: Nothing in these Terms of Service operates to exclude, restrict, or modify any statutory guarantees, rights, or remedies made available to you under the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law (ACL).

  • For major failures with goods or services, you are entitled to a replacement or refund, and compensation for any other reasonably foreseeable loss or damage.

SECTION 9 – PROHIBITED ACTIVITIES

In addition to other prohibitions, you are prohibited from using the site or its content:

  • For any unlawful purpose or to solicit others to perform unlawful acts;
  • To violate any international, federal, state, or local regulations, rules, or laws;
  • To infringe upon or violate our intellectual property rights or the rights of others;
  • To harass, abuse, insult, harm, defame, slander, disparage, or discriminate;
  • To submit false or misleading information, or to upload viruses or malicious code;
  • To collect or track the personal information of others, or to scrape/crawl site infrastructure.

SECTION 10 – LIMITATION OF LIABILITY

Our liability is strictly bounded by the Australian Consumer Law. Outside of mandatory consumer guarantees, we do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. You expressly agree that your use of, or inability to use, the service is at your sole risk.

SECTION 11 – PRIVACY & GOVERNING LAW

  • Privacy: Your submission of personal information through the storefront is governed by our [Privacy Policy].

  • Governing Law: These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.

SECTION 12 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at support@iheato.com. Our customer support team responds within 1 to 2 business days.

  • Digital Storefront: I Heato
  • Phone: +61 480 899 605
  • Inquiry Email: support@iheato.com
  • China Manufacturing Headquarters: Shangrao Hewu Garment Co., Ltd.
  • China Factory Address: No. 411, Building 11, Digital E-commerce Industrial Park, Yanshan County Industrial Park, Shangrao City, Jiangxi Province, 334500, China

  • Operational Hours: Monday through Friday, 9:00 AM – 5:00 PM AET — Closed on weekends and official statutory holidays.

— The I Heato Team