Legal notice

Effective Date: 3 June 2026
Last Updated: 7 July 2026

1. CORPORATE IDENTITY & CONTACT DETAILS

This digital storefront is owned and operated by I Heato. Legal inquiries, statutory notices, or corporate correspondence regarding our retail framework should generally be directed to our administration team via the channels below:

Digital Storefront: I Heato
Phone: +86 193 2474 1360
Inquiry Email: support@iheato.com
Corporate Details: www.iheato.com
Company Name: Shangrao Hewu Garments Co., Ltd.
Business Registration No: 91361124MAK8PDEE6Q
Physical Address: Room 411, Building 11, Digital E-commerce Industrial Park, Industrial Zone, Yanshan County, Shangrao City, Jiangxi Province, 334500, China
Operational Hours: Monday through Friday, 9:00 AM – 5:00 PM AET — Closed on weekends and official statutory holidays.

For any inquiries or concerns, we kindly ask that you contact us via email at support@iheato.com first. Our team typically responds within 1 to 2 business days.

2. STATUTORY CONSUMER GUARANTEES (AUSTRALIAN CONSUMER LAW)

Nothing within this Legal Notice, or any accompanying store policy, operates to exclude, restrict, or modify any non-excludable statutory rights, remedies, or consumer guarantees made available to you under the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law (ACL).

Outside of these mandatory consumer protections, garments, assets, and custom printing features supplied via our platform are typically provided on an "as is" and "as available" operational framework.

3. LIMITATION OF LIABILITY

To the extent permitted under applicable legislation, I Heato shall generally not be held liable for indirect, incidental, punitive, special, or consequential damages—including but not limited to lost profit margins, revenue deficits, data loss, or garment replacement costs—stemming from your use of our platform or products, unless such losses are directly caused by our failure to meet a mandatory consumer guarantee or through documented negligence.

4. CUSTOM MANUFACTURED & BESPOKE APPAREL

Customized or logo-printed garments are typically individually manufactured to order based on the specific graphic file uploads and size profiles validated by the buyer at checkout.

In alignment with standard retail frameworks for bespoke manufacturing, these personalized items are generally exempt from regular change-of-mind returns, exchanges, or standard transaction refunds. For instances involving verifiable production errors or fabric defects caused by our facility, your statutory rights are detailed and protected under our Returns & Refund Policy.

5. FREIGHT TARIFFS & SHIPPING EXCLUSIONS

Initial delivery fees collected during checkout (for orders typically falling below our complimentary shipping threshold) represent logistics charges paid directly to distribution networks. Once a consignment has departed our international facility, these outbound shipping fees are generally non-refundable for regular standard returns or change-of-mind claims. Complete functional parameters are accessible within our Shipping Policy.

6. CUSTOMS CLEARANCE, LEVIES & TAX COMPLIANCE

We utilize transparent pricing models to support your transaction experience. The final purchase total displayed at checkout represents your final checkout amount in AUD.

I Heato handles and settles necessary international customs processing tariffs, import duties, and related broker clearance fees required to deliver your parcel within Australia. This typically supports a transparent experience where you generally do not face unexpected secondary import charges or levies upon delivery.

7. SECURE TRANSACTION GATEWAYS

To support data integrity and transactional safety, our platform generally does not directly gather, log, or store your credit or debit card combinations. Financial processing is typically routed through securely encrypted external transaction networks managed by recognized third-party payment providers, who generally act independently regarding your payment credentials.

8. GOVERNING LAW & JURISDICTION

These legal terms, along with any separate operational agreements whereby we provide customized apparel or retail services to you, are governed by and construed in accordance with the laws of Australia. Legal claims or disputes arising from your use of this digital storefront are typically subject to the non-exclusive jurisdiction of the courts operating within Australia.

— The I Heato Team