Contact us

Have a question about a custom print, design file, or bulk order? The I Heato team is here to help.

Customer Support

  • Email: support@iheato.com

    (Please include your order number or "Custom Inquiry" in the subject line.)

  • Phone: 19324741360 (If available, keep this line; if not, remove it)

Corporate Information

Please Note: The address below is our administrative headquarters only. It is not a return address. For product returns, please refer to our Returns & Refund Policy.

  • Company Name: Shangrao Hewu Garments Co., Ltd.

  • Business License Number: 91361124MAK8PDEE6Q

  • Registered Address:
    Yanshan County, Shangrao City
    Jiangxi Province, 334500
    China

Business Hours

  • Monday – Friday: 9:00 AM – 5:00 PM (AEST / GMT+10:00)

  • Closed: Saturdays, Sundays, and Australian National Public Holidays.

What to Expect

  • Design Queries: Typically reviewed and replied to within 1 business day.

  • Order Modifications: Must be submitted and confirmed before physical production begins.

  • Returns & Exchanges: Eligible for unprinted standard stock items only (within 14 days). Custom-printed garments are non-returnable unless a manufacturing defect is present.

We aim to respond to all digital inquiries within one business day. Thank you for choosing

I Heato.

— The I Heato Team