Contact us
Have a question about a custom print, design file, or bulk order? The I Heato team is here to help.
For any inquiries, we kindly ask that you contact us via email first. Our team will respond within 1 to 2 business days.
Customer Support
Email: support@iheato.com (Please include your order number or "Custom Inquiry" in the subject line.)
Phone: +61 480 899 605
Corporate Information
Digital Storefront: I Heato
China Manufacturing Headquarters: Shangrao Hewu Garment Co., Ltd.
China Factory Address: No. 411, Building 11, Digital E-commerce Industrial Park, Yanshan County Industrial Park, Shangrao City, Jiangxi Province, 334500, China
Operational Hours: Monday through Friday, 9:00 AM – 5:00 PM AET — Closed on weekends and official statutory holidays
What to Expect
General Inquiries: For any questions, please reach out to our email first. We will respond within 1 to 2 business days.
Order Modifications: Please submit modification requests before physical production begins to ensure they can be accommodated.
Returns & Exchanges: Eligible for unprinted standard stock items only (within 30 calendar days). Custom-printed garments are exempt from standard returns unless a verified manufacturing defect is present.
Thank you for choosing I Heato.
— The I Heato Team