Contact us

Have a question about a custom print, design file, or bulk order? The I Heato team is here to help.

Customer Support

  • Email: support@iheato.com

    (Please include your order number or "Custom Inquiry" in the subject line.)

  • Phone: +86 193 2474 1360

Corporate Information

Please Note: The address below is our administrative headquarters only. It is not a return address. For product returns, please refer to our Returns & Refund Policy.

  • Company Name: Shangrao Hewu Garments Co., Ltd.
  • Business License Number: 91361124MAK8PDEE6Q
  • Registered Address: Room 411, Building 11, Digital E-commerce Industrial Park, Industrial Zone, Yanshan County, Shangrao City, Jiangxi Province, 334500, China

Business Hours

  • Monday – Friday: 9:00 AM – 5:00 PM AET

  • Closed: Saturdays, Sundays, and official statutory holidays.

What to Expect

  • Design Queries: Reviewed and replied to within 1 to 2 business day.

  • Order Modifications: Must be submitted and confirmed before physical production begins.

  • Returns & Exchanges: Eligible for unprinted standard stock items only (within 30 calendar days). Custom-printed garments are non-returnable unless a manufacturing defect is present.

We aim to respond to all digital inquiries within one business day. Thank you for choosing I Heato.

— The I Heato Team