Payment Policy

Effective Date: 3 June 2026

Last Updated: 3 June 2026

We provide a secure and streamlined checkout process to ensure a premium shopping experience. Please review our payment frameworks and accepted methods below before completing your transaction.

1. Secure Checkout via PayPal

To guarantee maximum transactional data integrity, all orders are routed and processed through secure external payment pathways managed by I Heato. You can finalize your purchase by:

  • Logging directly into your existing account using your secure credentials.

  • Checking out safely as a guest using your major debit or credit card (no account registration required).

  • Bespoke Printing Order Note: For all custom-printed apparel and made-to-order garments, physical manufacturing triggers exclusively after your payment has been successfully authorized and confirmed by the gateway.

2. Transactional Currency (AUD)

  • All prices displayed on our storefront and all final transactions are processed strictly in Australian Dollars ($ AUD).

  • Unlike stores charging in foreign currencies, you will not face unexpected conversion variances from our side when checking out within Australia.

3. Promotional Coupon Codes

You can apply a valid discount code during the initial phases of checkout:

  • Enter your code exactly as provided into the "Discount Code" field and select "Apply".

  • Operational Rules: Only one coupon code can be utilized per transaction; discounts cannot be combined or added retroactively once payment is finalized. Certain promotions may exclude custom or commercial bulk orders.

4. Data Protection & Financial Privacy

Your payment security is our absolute priority. Our storefront does not directly collect, harvest, store, or process your credit or debit card combinations. All financial data flows exclusively through highly encrypted channels utilizing standard fraud protection technologies. Your full banking details are handled strictly as an independent data controller and are never shared with us.

5. Order & Payment Confirmations

Upon a successful transaction, you will automatically receive an official payment receipt, followed by an Order Confirmation Email from our team within 10 to 15 minutes.

  • Missing Confirmation? Please evaluate your spam or promotional folders first. If it remains missing, reach out to our support team at I Heato before attempting to submit a duplicate transaction.

6. Payment Issues & Administration Support

If you encounter checkout errors, coupon glitches, or have billing inquiries, please contact our support team:

  • Digital Storefront: I Heato

  • Support Email: support@iheato.com

  • Corporate Details: https://www.iheato.com/

  • Registration Number: 91361124MAK8PDEE6Q

  • Registered Address:
    Yanshan County, Shangrao City
    Jiangxi Province, 334500
    China

  • Operational Hours: Monday through Friday, 9:00 AM – 5:00 PM (AEST / GMT+10:00) — Closed on weekends and Australian National Public Holidays.