Shipping policy

Effective Date: 3 June 2026
Last Updated: 20 July 2026

Welcome to I Heato. We provide quality custom-printed apparel and bespoke digital-print garments across Australia. Please review our distribution and dispatch guidelines before finalising your purchase. By completing an order on our digital storefront, you accept and agree to the shipping frameworks detailed below.

ORDER TRACKING

After your order is dispatched, we will send a tracking number to your email. You can use this to monitor your shipment's progress.

If you haven't received tracking information within 7 business days, please contact support@iheato.com.

1. ORDER DISPATCHES & CONFIRMATION

Following secure transaction verification, an automated Order Confirmation Email will be delivered to your designated address. This digital receipt contains your complete order summary, verified billing specifics, and chosen delivery address.

Bespoke Printing Note: For custom-designed items, physical manufacturing triggers after full payment clears. The operational turnaround periods detailed below begin from the date of payment confirmation by the payment gateway.

2. DAILY DISPATCH CUT-OFF WINDOWS

To maintain efficient logistics, our daily processing cut-off is set at 5:00 PM AET on standard business days (Monday through Friday, excluding official public holidays).

Transactions cleared prior to 5:00 PM AET enter our sorting and preparation pipeline on the same operational day. Orders validated after 5:00 PM AET will begin processing on the subsequent official business day.

3. FREE SHIPPING THRESHOLDS

We provide free Standard Tracked Delivery for eligible domestic orders with a final cart total of $59.00 AUD and above (after discounts).

4. FREIGHT COSTS

For domestic shipments falling below our free threshold, a standard flat-rate shipping fee is automatically calculated at checkout:
  • Orders between $0.01 and $58.99 AUD (after discounts): $7.00 AUD
  • Orders of $59.00 AUD and above (after discounts): FREE
5. ESTIMATED DELIVERY WINDOWS (AUSTRALIA-WIDE)

Your total waiting period combines our internal manufacturing timeline with the transit speed of our courier networks. The overall timeframe is evaluated utilizing the following standard formula:
Stage
Timeframe
Details
Manufacturing & Handling
3–7 Business Days
Time to prepare and process your order.
Carrier Transit
5–10 Business Days
Shipping time across Australian states and territories.
Total Estimated Delivery
8–17 Business Days
The typical total waiting period.
Additional Notes:
  • Seasonal Notice: Handling timelines may adjust during official statutory holiday periods, high-volume seasonal retail events, or for exceptionally complex multi-coloured graphic files. You will be alerted directly via email should your print run require an extended production window.
  • Important Disclaimer: All delivery windows represent standard estimates rather than guaranteed delivery dates. Actual transit speeds can face occasional variances due to standard logistical routing, severe weather fronts, or unexpected regional courier network backlogs.

6. CONSIGNMENT TRACKING FACILITIES

Once your parcel departs our international distribution center, a Shipping Notification Email will be dispatched to your inbox containing:
  • A dedicated tracking identification number.
  • A direct hyperlink to trace the movement of your package.
Please note that tracking records usually require 1-2 business days to activate and update on carrier systems after the consignment labels are generated.

7. DELIVERY POINTS & ADDRESS VERIFICATION

Consignments are routed to the specific shipping address input during your checkout phase. We recommend cross-checking all unit numbers, street names, and postal codes prior to order confirmation.

Local Pickup Notices: In select regional territories where direct door-to-door courier mapping is restricted, your parcel may be dropped at a local post office or distribution hub for manual collection.

8. DISPATCHED FREIGHT CHARGES

Once a package has cleared our facility and entered the logistics network, any initial delivery fees paid at checkout (for orders below our free tier) are non-refundable.

Outbound transit expenses are excluded from refunds linked to standard item returns or change-of-mind claims.

Exception: If a shipment issue is caused by a verified manufacturing flaw or an incorrect item sent by our error, we will refund your transaction—including outbound shipping fees—as outlined in our Returns & Refund Policy.

9. CUSTOMS DUTIES & IMPORT LEVIES

We utilize transparent pricing models to support your shopping experience.

The final AUD balance displayed at your checkout screen represents your final checkout amount for the transaction.

I Heato handles and settles necessary international customs clearance fees, import processing duties, and related broker tariffs required to import your garments into Australia. You will not face unexpected secondary fees from couriers upon delivery.

10. MISSING OR DELAYED SHIPMENTS

If your parcel passes beyond our estimated delivery windows:

Please alert our customer support desk at I Heato within 30 days following the projected delivery date by emailing support@iheato.com first and our team will responds within 1 to 2 business days.
Our logistics team will launch an inquiry with the carrier network to locate your goods. If a package is officially verified as lost in transit, we will initiate either a complimentary reprint/reshipment or execute a full refund according to your preference.

11. REGIONAL SHIPPING BOUNDARIES

Currently, I Heato caters to physical addresses located within the borders of Australia (encompassing all states and territories). We do not facilitate onward international delivery fulfillment beyond Australian borders at this stage.

12. LOGISTICAL SUPPORT & CONTACT

For any further inquiries regarding tracking tools, batch delivery setups, or order transit updates, please reach out to our team:

Digital Storefront: I Heato
Phone: +86 193 2474 1360
Inquiry Email: support@iheato.com
Website: www.iheato.com
Company Name: Shangrao Hewu Garments Co., Ltd.
Business Registration No: 91361124MAK8PDEE6Q
Address:Room 411, Building 11, Digital E-commerce Industrial Park, Industrial Zone, Yanshan County, Shangrao City, Jiangxi Province, 334500, China
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM AET — Closed weekends and public holidays

— The I Heato Team