Contact information
Have a question about a custom print, design file, or bulk order? The I Heato team is here to help.
For any inquiries, we kindly ask that you contact us via email first. Our team will responds within 1 to 2 business days.
Customer Support
Email: support@iheato.com (Please include your order number or "Custom Inquiry" in the subject line.)
Phone: +86 193 2474 1360
Corporate Information
Please Note: The address below is our administrative headquarters only. It is not a return address. For product returns, please refer to our Returns & Refund Policy.
Company Name: Shangrao Hewu Garments Co., Ltd.
Business Registration No: 91361124MAK8PDEE6Q
Physical Address: Room 411, Building 11, Digital E-commerce Industrial Park, Industrial Zone, Yanshan County, Shangrao City, Jiangxi Province, 334500, China
Business Registration No: 91361124MAK8PDEE6Q
Physical Address: Room 411, Building 11, Digital E-commerce Industrial Park, Industrial Zone, Yanshan County, Shangrao City, Jiangxi Province, 334500, China
Business Hours
Monday – Friday: 9:00 AM – 5:00 PM ![]()
AET
Closed: Saturdays, Sundays, and official statutory holidays.
Closed: Saturdays, Sundays, and official statutory holidays.
What to Expect
General Inquiries: For any questions, please reach out to our email first. We will respond within 1 to 2 business days.
Order Modifications: Please submit modification requests before physical production begins to ensure they can be accommodated.
Returns & Exchanges: Eligible for unprinted standard stock items only (within 30 days). Custom-printed garments are exempt from standard returns unless a verified manufacturing defect is present.
Thank you for choosing I Heato.
— The I Heato Team